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Customer Service

Tiger Tactical Airsoft will ship orders Monday through Friday. During holidays or other large shipping volume times of the year, we may take longer to process orders. We appreciate your patience.

Once your order has been placed there can be NO changes made to the order.

Transactions completed with PayPal E-Checks may take longer to process. This is due to the bank not releasing the funds as quickly as other payment methods. No products will be shipped until the payment has been fully processed. We recommend using a different form of payment if you utilize an expedited shipping method.

We utilize an array of fraud prevention software on our e-commerce page. In the event an order is flagged as potentially fraudulent, we reserve the right to request identification before shipping (usually a State ID or Driver's License) to check the validity of the order and to ensure the utmost security for our customers.

Air lines, regulators, HPLs, IGLs, AGLs and AGL90's as well as Custom HPA Builds and Player Kits are built to order.We can not guarantee same day shipment on these items at this time.

Expedited shipping services: We will do our best to complete these orders in a timely manner, allowing for processing and building of the product, but the buyer understands these services are calculated from the time they leave us and not from the time the order was placed.

Lithium batteries can only be shipped via ground due to federal safety regulations.  These batteries will not be available for services such as 2 day air, next-day air, overnight, etc. Additionally these batteries are not available to international customers.  We are not responsible for customers who select these shipping options despite these products' inability to ship. If you select any shipment type other than ground, your battery will be sent in a standalone shipment, separate from the expedited order and should arrive within a few extra days, pending ship times. Tracking information will only be provided on request of the customer. Do not hesitate to reach out to us via with any questions.


Buyer understands that items marked as "Pre-Order" are NOT subject to cancellation or refund. These orders will be processed when the items are available from the manufacturer. We are not responsible for delays from the manufacturer and will do our best to estimate an arrival time for Pre-Order products. 

We will not ship replicas to states or countries where the game of Airsoft has been banned. The buyer is responsible for knowledge on all Federal, State and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed unable to be delivered, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.

Customers will be responsible for applicable taxes.

All guns sold from Tiger Tactical Airsoft will be sold with permanently affixed orange tips.

Packages that are returned to us as undeliverable or incorrect address will be contacted within 24 business hours upon return to us. Customer will be responsible for return shipping and any return shipping fees.

Additionally Tiger Tactical Airsoft is not responsible for packages after they have left us.

In the event of damage or loss we will assist you in filing an insurance claim.

All packages are insured for order amount.

Orders that have selected in store or warehouse pick up will be required to bring a legal form of identification in order to have the package released. Failure to do so may result in your goods being withheld.


Buyer Responsibilities:

By purchasing products from Tiger Tactical Airsoft, the user acknowledges that they are at least 18 years of age or older. Buyer is responsible for abiding by all Federal, State and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed undeliverable, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.

Under NO circumstances will Tiger Tactical Airsoft change the declaration value of any package to any recipient. 
This is expressly prohibited, possibly illegal and all requests for it will be promptly ignored, and the package will be sent at its accurate value. 
Continued requests will result in your account being banned from purchasing in the future. 


Request for Return Merchandise Authorization (RMA)

Do not ship back the inventory without prior authorization from Tiger Tactical Airsoft. Unauthorized return or warranty claims will not be processed. In the event that you're issued an RMA, Tiger Tactical Airsoft may provide your contact information (name, phone number, email) to the manufacturer of the product to finalize the processing of the RMA and to aid in product improvement.

If your package is delivered as damaged please follow these steps:

1. Document where the damage has occurred with pictures.
2. Check the box for missing or damaged contents. 
3. Contact Tiger Tactical Airsoft immediately for help with completing an insurance claim.

Tiger Tactical Airsoft offers a 14 day conditional return policy for damaged products or manufacturer defects. Returns may be subject to a 15% restocking fee. This policy goes into effect upon receipt of product. All items will be subject to inspection by Tiger Tactical Airsoft. The returnee is responsible for return shipping. All refunds will be issued as store credit.

Some products carried by Tiger Tactical Airsoft offer manufacturer warranties, in the event of an issue please contact the manufacturer first or we will assist you in contacting them. Tiger Tactical Airsoft warranty does not cover any products other than our own.

Tiger Tactical Airsoft's warranty and return policy are void when product shows any signs of alteration, modification or disassembly in any way, regardless of packaging quality. Alteration, modification or disassembly could include modification to the orange tip, externals, internals or removal.

Tiger Tactical Airsoft is not responsible and cannot guarantee compatibility issues with aftermarket parts, rails or accessories.

Replica guns, custom guns or HPA guns sold by Tiger Tactical Airsoft should only use high quality Airsoft BB. We recommend use of BB Warz, Elite Force or comparable brands with your replica. Use of lower grade or weight BB may damage your replica and void your warranty.

Batteries or chargers that are included with replicas are often inferior quality. We recommend the use of quality brand batteries and chargers. These batteries and chargers are not covered under Tiger Tactical Airsoft warranty.

Tiger Tactical Airsoft is not responsible for the mishandling of batteries sold by Tiger Tactical. Please observe safe handling when charging, transporting and using batteries, especially with LiPo batteries.